To return parts, first email firstname.lastname@example.org within 30 days of the receipt of merchandise to obtain a Returned Goods Authorization (RGA) number. If a part is defective, you may return it for a replacement, however, you must first receive an RGA for a warranty replacement part as well. It is extremely important that you write this RGA number on the outside of all shipping packages. Packages received without an RGA number may be refused. All returns must be freight prepaid. You need to keep the tracking number information for all returned packages until credit has been issued. Returned parts must be in original package & in original condition. A restocking fee of up to 20% may be charged. No refunds are given on labor. No refunds on electrical products. Credit will only be issued after the parts have been returned and examined. Cancellation You may cancel an order at any time prior to shipment for a complete refund. Send E-mail to email@example.com. Once your order has shipped, it may not be canceled. Should you change your mind & refuse the order, you will be responsible for all shipping costs to and from the shipping address. A restocking fee of up to 20% may be applied.